Technical Support Consultant

Responsibilities:

• Support with the design of Service Upgrade kits and component substitutes. 


• Create drawings for upgrade kits. Including installation and packaging instructions. 


• Create bill of materials (BOM) required for new upgrade kits 


• Create or revise product documentation in CAD, Solid Edge, Agile EC, and PLM systems.


• Work with Production and Field associates to build prototypes and provide direction when needed.


• Review and approve Engineering changes in PD Cloud.


• Perform Change Originator and Change Analyst for Engineering Change Notices.


• Provide training and escalated support to technical support team members during the release of upgrade kits 


• Support New Product Development for service readiness and participate in projects as necessary


• Daily interaction with Technical and Field Support teams and exte...