Technical Support Digital Products

Eaton’s Corporate Sector division is currently seeking a Technical Support Digital Products.

**What you’ll do:**

**Job Summary**
Resposable to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.

**Job Responsibilities**
A. Provide technical assistance for Eaton’s digital products
B. Develop, modify and troubleshoot digital products.
C. Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
D. Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
E. Manage daily phone, chat, and email activity.
F. Effectively communicate product value proposition and product line strategies.
G. Make recommendations for product enhancements.
H. Generate sales leads for the f...