Technical Support Engineer 1 Line (Psp) (Xico)

ResponsibilitiesCommunicating with customers and handling their requests through various communication channelsIndependently analyzing complex cases and assigning tasks to the second line, development in JIRAProcessing of assigned tasks in JIRAAnalyzing logs in Splunk, experience with Splunk is welcomedTesting requests in Postman, experience is welcomedAbility to independently search for information using all available information sourcesSystem performance controlAssisting related teams in solving tasksRequirementsAt least 2 years of experience in supporting card processing systems, alternative payment methodsKnowledge of card processing operations principles (authorization and clearing)Basic knowledge of card methods (EMV, 3-D Secure, COF, VTS/MDES)Basic Postman, Splunk, JSON skillsExperience with Jira, Confluence, incident management systems on Zendesk/Sales ForceFamiliarity with Core Banking System and card processing systemsExperience in interacting with systems providing SMS se...