Technical Support Engineer - 11560

Coupa is a cloud-based total spend management platform powered by AI. As a Technical Support Engineer, you will support enterprise customers using this platform, providing technical guidance, troubleshooting issues, and ensuring customer success across a global team.

What You'll Do

• Provide expert technical guidance to enterprise customers on platform best practices and configuration
• Answer technical and application configuration questions from customers
• Assist in troubleshooting first and second-level technical issues
• Collaborate with Integration, Operations, and Customer Success teams to ensure customer success
• Manage responsibility for customer production environments and create knowledge base articles

What You Need

• Strong technical knowledge including Linux and Unix
• Excellent written and verbal communication skills
• Ability to articulate solutions to c...