Technical Support Engineer

About Brainbox
Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.
We are seeking a skilled and customer-focused Technical Support Specialist who resolves complex platform issues, supports configuration and customisation, and ensures a stable, high-quality user experience across production environments.
Key Responsibilities
Provide first-line and advanced technical support via tickets, email, and video calls
Diagnose, reproduce, and resolve SaaS platform issues
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