Job Description
Overview
Description: Technical Support Engineer
Background:
Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.
General Information:
Start date: ASAP
Latest start date: 3 months
End date:
Extension: TBC
Work location: Basel
Workload: 100%
Travelling: no
On Call: yes (but not regularly and only during c...
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