Technical support engineer

About Wisdom AI
Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.
The Role
As a Technical Support Engineer, you are the first responder for our most important customers. You won’t just be answering how-to questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.
You will live in Slack and Pylon, providing real-time, white-glove support that feels like an extension of the customer’s own team.
Key Responsibilities
- Slack-First Support: Manage real-time customer interactions via dedicated Slack channels using Pylon. You will be responsible for triaging issues, maintaining fast response times...