Technical Support Engineer

Alibaba Cloud|Customer Service Engineer (Technical Support – L1)
Location: Bogotá, Capital District, Colombia
Employment Type: Full-time, Contract
Coverage: Latin America, Europe & Global Customers
About Alibaba Cloud:
Alibaba Cloud is the digital technology and intelligence backbone of Alibaba Group, providing secure, scalable cloud computing, big data, AI, and security services to enterprises worldwide.
Role Overview
We are seeking a Customer Service Engineer (L1 Technical Support) to join Alibaba Cloud's global customer service team based in Colombia.
In this role, you will serve as the first point of contact for customers, delivering timely technical support, issue diagnosis, and resolution across Alibaba Cloud products, while collaborating with engineering and product teams to improve customer experience and service quality.
Key Responsibilities:
Act as a Level 1 Customer Service Engineer, responding to customer inquiries related to Alibaba Cloud prod...