Technical Support Engineer

Alibaba Cloud|Customer Service Engineer (Technical Support – L1)

Location:
Bogotá, Capital District, Colombia

Employment Type:
Full-time, Contract

Coverage:
Latin America, Europe & Global Customers

About Alibaba Cloud:

Alibaba Cloud
is the digital technology and intelligence backbone of Alibaba Group, providing secure, scalable cloud computing, big data, AI, and security services to enterprises worldwide.

Role Overview

We are seeking a
Customer Service Engineer (L1 Technical Support)
to join Alibaba Cloud's global customer service team based in Colombia.

In this role, you will serve as the
first point of contact
for customers, delivering timely technical support, issue diagnosis, and resolution across Alibaba Cloud products, while collaborating with engineering and product teams to improve customer experience and service quality.

Key Responsibilities:

• Act as a
  Level 1 Customer Serv...