Technical Support Engineer

Skills & Qualifications

• Typically requires field sales experience
• Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company
• Understanding of TCP/IP, routing protocols, L2/L3 switches
• Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
• Previous call center experience, preferably supporting data networking products and/or security products is desirable
• Ability to speak Portuguese is a plus or learn within 1 year
• An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus

Job Duties and responsibilities

• Advanced troubleshooting on the full range of Fortinet products
• Collection, analysis and change recommendations of configuration information, customer network information...