Technical Support Engineer

Technical Support Engineers are in charge of verifying that all customers have uninterrupted service 24x7x365 for the company's products. They maintain direct contact with the customers, by e-mail and by phone, and have detailed knowledge of their needs in order to proactively provide solutions and suggestions to improve their processes.
Responsibilities
Respond to the customer's needs in due time and manner, respecting the standards established in the SLA.
Constantly monitor our customers' services by working on an on-call shift system.
Diagnosis and provide solutions in order to solve errors related to the company's products or external platforms.
Investigate for solutions to complex problems, with constant challenges.
Can build upon his/her knowledge regarding Intraway products and solutions.
Interact with all other areas of the company; especially with the Engineering team reporting Tier 3 issues to be solved.
Requirements
High School degree mandatory, un...