Technical Support Engineer

RESPONSIBILITIES

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner
• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues
• Providing technical assistance for queries and issues related to computer systems, software, and hardware
• Creating technical documentation and manuals to assist other team members and users
• Support on new product certifications and renewals
• Provide support on company's Warranty Entitlement and Claim system

REQUIREMENTS

• Bachelor's degree in Computer Science, I.T., engineering or equivalent
• Min. 3-5 years hands on experience.
• Familiar with Microsoft Office applications.
• Strong problem-solving and analytical abilities.
• Proficiency in diagnosing hardware, software, and networking issues.

How to ...