Technical Support Engineer (Cape Town)

Introduction

An IT expert company is looking for a Techhnical Support Engineer to service the Cape Town, Western Cape region.

Duties & Responsibilities

Responsibilities:

• Candidate will receive internal training around technical best practices, CE tools and internal monitoring and reporting procedures and will take care of on-site IT hardware break/fix interventions (with remote assistance from the Technical team, if necessary).


• Candidate will be required to perform physical equipment audits at our client’s premises or in the datacenters.


• Depending on company requirements and your technical skills already identified, you may be asked to work on broader technical issues but such interventions will be guided by the technical teams.


• You will be required to work directly with the Service Desk Team and you will be assigned customer calls that are logged in your region and will have to...