Technical Support Engineer

Position: Technical Support Engineer 1

Location: Cebu (Onsite/Office)

Job Type: Full-time

Role Summary

Technical Support Engineer I is an entry level role responsible for frontline technical support, primarily focused on end user issues, basic network and systems tasks, and accurate ticket handling. This role is the foundation of the Technical Support Engineering ladder and is critical in ensuring high quality, first contact resolution for managed customers.

Key Responsibilities

• Serve as the first point of contact for customer incidents and service requests via phone, email, chat, or ticketing system.
• Troubleshoot and resolve common hardware, software, operating system, and user account issues within defined SLAs.
• Perform basic account administration such as password resets, group membership changes, and access requests using Active Directory or Entra ID.
• Support desktops, laptops, mobile devices, and printers...