Technical Support Engineer

HappyFox

Full-time Chennai, Tamil Nadu Computer Occupations

Posted:

June 08, 2026

Location:

Chennai, Tamil Nadu, India

Job Description

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.
Responsibilities:
Investigate and identify root cause of customer issues and drive resolutions across various teams

Provide expert level technical support and deal with issues escalated by junior support staff

Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis

Act in a development capacity on product and process improvement projects

Document defect and enhancement requests on behalf of customers

Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence

Give customers prompt and reliable updates related to applications

Work with internal teams in a consultative and supp...

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Job Overview

Job Type: Full-time

Location: Chennai, India

Posted: June 08, 2026

Deadline: July 18, 2026