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Technical Support Engineer: Customer Solutions
Alphawave-Innovations
Full-time
Kuala Lumpur, Kuala Lumpur
IT & Technology
Posted:
March 03, 2026
Location:
Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
- Provide technical assistance to customers, both internal and external, via various channels such as phone, email, and chat.
- Diagnose and troubleshoot software-related issues reported by customers.
- Guide customers through problem-solving steps to resolve technical problems effectively.
- Escalate complex issues to higher-level technical support or development teams if necessary.
- Document and maintain records of customer interactions and solutions provided.
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Kuala Lumpur, Malaysia
Posted:
March 03, 2026
Deadline:
April 12, 2026