Technical Support Engineer

Fortinet, Inc.

Full-time distrito federal, distrito federal Other-General

Posted:

June 14, 2026

Location:

distrito federal, distrito federal, Mexico

Job Description

                    Skills & Qualifications 

Typically requires field sales experience 

Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company. 

Understanding of TCP/IP, routing protocols, L2/L3 switches  

Security product's firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning  

Previous call center experience, preferably supporting data networking products and/or security products is desirable. 

Ability to speak Portuguese is a plus or learn within 1 year. 

An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus. 

Job Duties and responsibilities 

Advanced troubleshooting on the full range of Fortinet products 

Collection, analysis and change recommendations of configuration information, custom...

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Job Overview

Job Type: Full-time

Location: distrito federal, Mexico

Posted: June 14, 2026

Deadline: July 24, 2026