Technical Support Engineer, ECE

About the role

As a Technical Support Engineer, ECE, you will play a crucial role within Radtelcom Technologies Corporation, a leading provider of cutting-edge telecommunications solutions. In this full-time position based in Davao City, Davao del Sur, you will be responsible for providing technical support and troubleshooting expertise to our valued customers, ensuring the seamless operation of our electrical and electronic engineering products and services.

What you'll be doing

• Providing expert technical support and guidance to customers, addressing their queries and resolving any issues they may encounter with our electrical and electronic engineering solutions
• Conducting thorough analysis of customer problems and implementing effective troubleshooting strategies to identify and rectify the root causes
• Documenting and maintaining detailed records of all customer interactions and resolutions for future reference and continuous process im...