Technical Support Engineer (EMEA)

About the Job
Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes.

Responsibilities

+ Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.

+ Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback

+ Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.

+ Alerting: Create alerts, monitors...