Technical Support Engineer

**Overview:**



As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.



As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.



**Job Responsibilities:**



+ The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based).

+ Manage and prioritize requests.

+ On time resolution of complaints.

+ Provide expertise on complex application issues.

+ Work with a centralized Call Management database on a daily basis.

+ Site & customer technical visits for product related activities.

+ Cross-functional responsi...