Technical Support Engineer-II

Dover India Innovation Center

Full-time Bengaluru, Karnataka Computer Occupations

Posted:

June 05, 2026

Location:

Bengaluru, Karnataka, India

Job Description

. 
Designation:Tech Support Engineer-L1

Education: B.E/B.Tech/BCA/MCA/BSC/MSC/B.com

Experience: 2-5 Yrs

Location: Bangalore

Role & Responsibilities:

This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.

Your Key Responsibilities:
Actively participates in support of incoming calls 

Continuously demonstrates a truly empathetic concern for customer issues

Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

Quickly identifies escalations and creates expectation alignment with customers

Documents issue details, troubleshooting steps, and resolutions with pinpoint level d...

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Job Overview

Job Type: Full-time

Location: Bengaluru, India

Posted: June 05, 2026

Deadline: July 15, 2026