Technical Support Engineer II

Professional
New Hartford, NY, US



JOB SUMMARY: The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation’s customers and potential customers


ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Provide expert technical assistance and guidance to Indium’s customers and potential customers to resolve soldering process related issues

• Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business

• Utilize in-depth knowledge of Indium’s materials and SMT, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of Indium’s soldering materials in the customer’s process

• Provide product and process training within Indium, to customers, and at industry conferences

• Using Indium’s SimLa...