Technical Support Engineer II

Job Description

We are seeking a talented, Technical Support Engineer Level II, to join our outstanding Global Technical Support team, providing world class support to our customers.

Our ideal candidate is an energetic, responsible and motivated self-starter with a desire to learn new technologies and concepts, and solve complex technical questions.

This individual should have strong technical knowledge, and understanding, of IT, networking, system and security concepts, combined with the ability to troubleshoot technical customer issues, analyse and identify the technical details described in submitted customer reports, formulate a clear plan for resolution, and maintain a clear, concise, and efficient, customer interaction.

This position directly reports to the Technical Support Team manager as part of a team of

professionals, responsible for handling a major part of our customers' support experience.

Key Responsibilities

• Provi...