Job Description
The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.
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Provide Technical support to ResMed customers.
Work in 24/7 rotational shifts.
Provide insights regarding Somnoware’s platform and feature set to the product and engineering teams based on customer feedback, requirements, and observations. Become a Subject Matter Expert of your assigned accounts and their respective workflows, implementation policies/procedures, regulatory requirements.
Maintains customer service and responsiveness s...
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