Technical Support Engineer

Responsibilities
Provide technical support to clients via calls, emails, and chat in English
Diagnose, troubleshoot, and resolve software and system-related issues
Understand client concerns and explain technical solutions in a clear, professional manner
Escalate complex issues to relevant technical teams when required
Maintain accurate documentation of issues, resolutions, and follow-ups
Monitor system performance and proactively identify potential issues
Ensure timely resolution of support tickets while meeting service-level expectations
Build and maintain strong client relationships through effective communication
Qualification:
Bachelor's degree in Computer Science, Information Technology, or a related field
2–4 years of experience in technical support or a similar role
Strong troubleshooting and problem-solving skills
Excellent spoken and written English communication skills
Ability to communicate technical concepts to non-technical clien...