Technical Support Engineer

Support Engineer
Location: KL, Malaysia
Contract: 6 Months (Renewable)
Shift: US Shift
Responsibilities
Manage end-to-end service order processing including new sales, upgrades, and changes.
Update and maintain service orders in provisioning systems (e.g., Metasolv).
Provide technical support for provisioning-related queries and troubleshoot service issues.
Coordinate with internal teams (Sales, Network Planning) and external clients to ensure timely service delivery.
Requirements
1+ year experience in telecom provisioning or a related support role.
Experience with Layer 2 / Layer 3 services, managed IP, or voice services preferred.
Proficient in Microsoft Office and basic database entry.
Strong verbal and written communication skills.
Willing to work US shift hours.
Tahap senioriti
Sekutu
Jenis pekerjaan
Kontrak
Bidang tugas
Teknologi Maklumat, Perundingan, Lain-lain
Industri
Perkhidmatan IT dan Perundingan IT, ...