Technical Support Engineer

About the company: Cloud MNC industry

We are seeking Mandarin‑proficient candidates with a minimum of 3 years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture, and a proven track record supporting Fortune 500 or large‑scale enterprise customers.

About the job

• Complex Incident Management: Act as the final escalation point for Level 1 issues, leading the troubleshooting of high‑priority (P0/P1) incidents involving complex hybrid cloud architectures.
• Product & Engineering Synergy: Provide deep‑dive technical insights to R&D teams, influencing the product roadmap by identifying systemic architectural flaws and proposing optimization solutions.
• Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts, using diagnostic tools to design high‑availability (HA) and disaster‑recovery (DR) strategies.
• Knowledge Empowerment: Create and mai...