Technical Support Engineer

Overview

This role can be remote in both Malaysia and Vietnam, open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles.

PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.

Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.

About the role

As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and ti...