Technical Support Engineer

Job Description

• Inspect the company's branded product for any deficiencies.
• Troubleshoot both the hardware and software of the company's branded product.
• Undertake the repair and replacement of components in the company's branded product.
• Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.
• Document all the components utilised during the repair process.
• Responsible for stock arrangements for all service centres.
• Conduct a stock check and report to the warehouse team when necessary.
• Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.
• Arrange for the return of faulty IW and OOW parts to the warehouse.
• Maintain service performance, discuss, and enhance service centre KPIs.
• Address emergencies such as customer complaints, stock discrepancies, and others.
• R...