Technical Support Engineer (L1)

WHO WE ARE

We are a fast-growing technology company building cutting-edge enterprise software that powers advanced tracking and analytics solutions in online advertising. We are looking for a motivated, detail-oriented Technical Support Engineer (L1) to join our team and grow with us. This is a great opportunity to gain hands-on experience with a high-performance platform and develop technical skills in SQL and debugging.

RESPONSIBILITIES

• Act as the first point of contact for Level 1 support tickets
• Monitor live chats and assist users proactively
• Investigate and troubleshoot platform issues using logs and internal tools
• Run and manage basic SQL queries , with guidance and oversight
• Escalate complex problems to the development team with clear and structured tickets
• Maintain and update internal documentation
• Follow up on issues until full resolution
• Learn a...