Technical Support Engineer (L2)

Responsibilities

• Troubleshoot and diagnose technical problems with business applications.
• Provide clear and concise instructions to customers to resolve technical issues.
• Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA).
• Escalate complex issues to senior technicians when necessary.
• Maintain a positive and professional demeanor when interacting with customers.
• Stay up-to-date on the latest technology trends and advancements.
• Document technical issues and solutions for future reference.
• Contribute to the development and improvement of team’s knowledge base.
• Ability to provide training, knowledge transfer and support to other team members

Requirements

• Minimum of 2+ years of hands-on experience in a technical support role.
• Good analytical, problem-solving and tro...