Technical Support Engineer

Job Description
About Us:
Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.
About The Role
We are seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Responsibilities
Troubleshoot problems reported by customers and help solve technical issues.
Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
Develop customer-facing documentati...