Technical Support Engineer - Level 3 (VMWare)

Description





What you’ll be doing:



· Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.



· Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.



· Be responsible for providing technical project management services.



· Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.



· Implementing new and refreshed managed service solutions for hosted customer environments.



· Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.