Technical Support Engineer

We are looking for a technical support professional.
Job description:
First Point of Contact for Technical Assistance
Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
Assist with issues related to mobile devices and other peripherals.
Troubleshooting on Windows and Mac OS Platforms
Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.
Hardware and Software Configuration and Adjustment
Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.
Application Installation Guidance
Provide detailed instructions for application installation, ensuring users complete the process successfully.
Incident Documentation and Logging
Document and log incidents and service requests in the internal ticket management system, including their ...