Technical Support Engineer

At Hydrolix, we are revolutionizing the world of data management and analytics with an innovative cloud data platform purpose-built for petabyte-scale datasets. Hydrolix enables organizations to slash their data costs while simultaneously increasing their data retention.

We are seeking talented Technical Support Engineers to join our team and help us deliver exceptional solutions and support that meet our customers’ unique requirements. This is a technical, hands-on role, where you will need to understand the Hydrolix ecosystem in depth. You will play a crucial role in ensuring customer satisfaction by responding to, triaging, and managing customer support requests. You will work diligently to ensure that Hydrolix meets the Service Level Agreements (SLAs) provided to our customers and partners.

Responsibilities:

• Troubleshoot and resolve technical issues encountered by customers, working closely with them via various...