Technical Support Engineer

• Candidate must possess at least a Bachelor's/College Degree on Computer Science/Information Technology, Engineering (Computer).
• Fresh Grad / Entry Level specializing in IT/Computer - Hardware or equivalent.

Responsibilities

Job Description:

Installs, configures, troubleshoots and ensures maintenance of products under his/her team as listed in the approved list of supported products.

Provides accurate and reliable resolutions to problems of the client.

Handles customer complaints and elevates critical decisions to supervisors if decision is not within authority.

Ensures that engineer’s activity is according to the approved support guidelines.

Compiles and submits accomplishment reports to Supervisor.

Documents processes and system configuration.

Additional Info

• Salary between PHP 16,000.00 and PHP 18,000.00