Technical Support Engineer

Provide 1st Level escalation and troubleshooting support to customer inquiries regarding product features, specifications, repairs, and entitlements.
Linux and Window Servers Support
Assist and help troubleshoot on Linux and Window issue
Assist on Weekly Cadence Window
Perform Monthly OS patching Linux and Window management:
Planning and schedule time for patching activity
Prepare the report patching tracker
Prepare the compliance report Window and Linux
Perform Monthly Inventory Update
Update the customer inventory based on request
Integrated CMDB of ServiceNow with customer's Inventory
Quarterly Rack validation
Validate and update back the asset physical for customer
Quarterly Local user review
Scan and prepare the local user server using BigFix
Prepare and maintain accurate documentation, contributing to knowledge management systems.
Set and manage customer expectations, ensuring timely escalation for complex issues.
Collaborate wit...