Technical Support Engineer

Role Title- End User Support –
Japanese Speaker

Role Summary-

Provides first-line IT support to end users. Responsible for troubleshooting hardware, software, and application issues, managing tickets, escalating unresolved issues, and ensuring high customer service standards.

Minimum Requirements-

• 2 years of IT Service Desk / Helpdesk experience
• Strong knowledge of Windows 7/10, O365, and basic Active Directory
• Experience handling tickets via ServiceNow or similar ITSM tools
• Basic troubleshooting of iOS devices, laptops, PCs, and printers
• Excellent communication and customer service skills

Eligibility-

• 2–4 year degree in IT or a related field
• Proficiency in Japanese (mandatory)
• Working knowledge of English
• Willingness to work in a support environment with ticket queues and SLAs