Technical Support Engineer

Intetics Inc., aglobal technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, islooking for aTechnical Support Engineer tojoin our dynamic team.

Working hours:

9:00 - 18:00 in UK time zone

OR

9:00 - 18:00 in US EAST time zone

What You Will Do

• Help customers by answering their toughest technical questions
• Provide technical support to customers using email, chat, and Zoom
• Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
• Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
• Troubleshoot logs to identify errors/exceptions and their root cause
• Act as Incident Commander during service incidents and maintain updates on the Status page
• Keep updat...