Technical Support Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Overview:
Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.
Key Responsibilities:
Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
Handle internal and external customer inquiries via email and phone.
Offer technical feedback to R&D for product improvement.
Maintain and update technical documentation.
Conduct diagnostic tests to quickly identify and resolve issues.
Collaborate with cross-functional teams to meet customer needs efficiently.
Prioritize and escalate cr...