Technical Support Engineer

Who are we looking for?

We are seeking a Technical / Pricing Support Engineer with 3 to 5 years of experience in handling L1 queries via ticketing tools. The candidate should be comfortable working in shifts and able to manage:

• Incidents reported by users
• Alarms raised by monitoring tools (if any)
• Inbound requests via phone, web forms, email, chat, etc.

The role involves implementing basic, documented break-fix tasks as per defined procedures.

Technical Skills

• Core Requirements:

1. Strong communication skills (written and verbal)
2. Excellent command of English (to collaborate with worldwide teams)
3. Intermediate or above technical skills (especially if experienced in pricing processes)

• CPQ applications support
• Operational pricing processes (Bid Desk, Deal creation,...