Technical Support Engineer

Technical Support Engineer Job Description Job Title: Technical Support Engineer Department: Technical Support Reports to: Support Manager Direct Reports: 0 Location: Nairobi Kenya Job Purpose The Technical Support Engineer is responsible for delivering first-level technical support to end-users, ensuring smooth operation and high availability of software applications. This role involves diagnosing and resolving technical issues, collaborating with development teams for escalations, and maintaining exceptional customer service standards. The position operates within a shift-based schedule to support 24/7 service availability and requires a strong technical foundation, analytical thinking, and a customer-centric mindset. Key Roles and Responsibilities Provide accurate and timely support for customer inquiries related to software usage and troubleshooting, responding within SLA during assigned shifts. Monitor software applications to ensure functionality, performance, and addressing issu...