Technical Support Engineer
Pi Consulting Services (PYCS)Job Description
Technical Support Engineer Job Description
Job Title: Technical Support Engineer
Department: Technical Support
Reports to: Support Manager
Direct Reports: 0
Location: Nairobi Kenya
Job Purpose
The Technical Support Engineer is responsible for delivering first-level technical support to end-users, ensuring smooth operation and high availability of software applications. This role involves diagnosing and resolving technical issues, collaborating with development teams for escalations, and maintaining exceptional customer service standards. The position operates within a shift-based schedule to support 24/7 service availability and requires a strong technical foundation, analytical thinking, and a customer-centric mindset.
Key Roles and Responsibilities
Provide accurate and timely support for customer inquiries related to software usage and troubleshooting, responding within SLA during ass...
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