Technical Support Engineer

What You'll Do

• Provide regional technical support and troubleshooting for customer issues
• Manage customer complaints, including RMA coordination and 8D reporting
• Conduct technical training, seminars, and product support for customers and internal sales teams
• Advise customers on component usage, applications, and production process best practices
• Prepare and maintain clear technical documentation and reports
• Support ad-hoc technical tasks as assigned

Requirement

• Diploma or Degree in Electronics Engineering or a related discipline
• At least 5 years of experience in customer support, RMA handling, or electronics-related roles
• Strong communication and coordination skills with customers and internal stakeholders
• Willingness to learn and support online seminars, training sessions, and technical documentation
• Able to work independently with FAE support
• Open to occa...