Technical Support Engineer

We are currently looking for a dedicated and experienced Technical Support Engineer to join our team, playing a vital role in providing advanced technical support and ensuring a high level of customer satisfaction.

Responsibilities:

• Technical Expertise - develop and maintain in-depth knowledge of our products and systems, becoming the go-to expert for technical inquiries.
• Issue Diagnosis and Resolution - utilize expertise in reading and understanding logs and even code to identify and resolve complex technical issues.
• Escalation and Collaboration - escalate technical issues to developers and QA team when necessary, ensuring effective resolution and communication.
• Ticket Management - efficiently manage and track customer issues using our ticket tracking system, ensuring timely responses and resolutions.
• Client Interaction - communicate effectively with clients to understand their technical problems and provide clear, concise solu...