Technical Support Engineer

Hikvision
SA Pre-Sales Technical Support hire in CCTV Surveillance industry.

RESPONSIBILITIES:

1. Possess in depth
   knowledge of security products and system
   ;
2. Provide
   technical training to employees and clients
   to help them improve their level of technical;
3. Consulting or answering inquires of clients
   regarding Hikvision products and do troubleshooting to solve technical problems;
4. Responsible for technical support and introduce new product feature to clients;
5. Compile technical documents about products, technology and solutions of Hikvision;
6. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
7. Liaise with sales staff, analysis of the practical needs of customers, provide a complete project ...