Technical Support Engineer / Productivity Applications Support

What You'll Do



As a Productivity Applications Technical Advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to keep your skills sharp by learning about the ever-changing world of third-party enterprise tools and Microsoft 365 applications, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive.



**Working hours: Monday till Friday 12:00/13:00 - 20:00/21:00**



Main responsibilities include the following:



+ Engage global Cisco employees via chat and phone to support a variety of third-party applications and tools, such as:

+ Advising on the Cisco standards for different third-party enterprise tools and Microsoft 365 applications.

+ Installation, troubleshooting and use of any of these various applications.

+ Assistance with migrating from non-standard tools to Cisco stand...