Technical Support Engineer / Productivity Applications Support

What You'll Do

As a Productivity Applications Technical Advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to keep your skills sharp by learning about the ever-changing world of third-party enterprise tools and Microsoft 365 applications, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive.

**Working hours: Monday till Friday 12:00/13:00 - 20:00/21:00**

Main responsibilities include the following:

+ Engage global Cisco employees via chat and phone to support a variety of third-party applications and tools, such as:
+ Advising on the Cisco standards for different third-party enterprise tools and Microsoft 365 applications.
+ Installation, troubleshooting and use of any of these various applications.
+ Assistance with migrating from non-standard tools to Cisco standard applications.
+ License provisioning and access iss...