Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions.
The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.
The role will provide support via phone, email, and WebEx focused on several different Product module which Qualys offers over SaaS (Software as Service) platform.
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