Technical support engineer, remote

We provide the infrastructure and tools that system integrators and developers plug into to build, run, and scale their own tracking and fleet management solutions – without building the underlying technology from scratch. Our Mexico City office serves as the hub for the Americas.
We're hiring a Technical Support Engineer L2 to join our Americas team in Mexico City, supporting customers across Latin America, the US, and Canada with complex technical challenges beyond standard L1 support. On any given day, that could mean debugging an API integration, troubleshooting a device configuration, tracing a data flow issue end to end, or helping a customer's engineering team become more self-sufficient. Resolve complex L2 technical queries via our service desk and video calls Troubleshoot Io T/GPS device configurations, connectivity, and data decoding issues Debug problems across the stack: databases, APIs, retranslators, data pipelines Rare cross-domain exposure: hardware, connectivity, AP...